Getting Started with Your Prosthetics
We’re happy you’ve chosen Alltech Prosthetics for your prosthetics care. Whether you’re new to the world of prosthetic devices, or you’re familiar with them, this piece of the healthcare system can be confusing. That’s why we want you to have as much information as possible about the administrative processes, insurance benefits, communication with your healthcare providers, and how we work with you to select the best products to meet your needs.
Your Journey Starts Here
When you contact Alltech Prosthetics the first thing we’ll do is get a thorough understanding of the services you need so we can accurately match you with the correct prosthetic professional in our office. This conversation will most likely include:
- The type of problem or concern you may be experiencing
- Any previous experience you have with wearing prosthetics
- Information about the physician or healthcare professional whom referred you to Alltech Prosthetics
- General health insurance information
- Any other information that may be relevant to your initial consultation
Prepare for Your First Appointment
At your first visit you’ll need to complete new patient registration forms. You can prepare for this visit by downloading these forms from our site and completing them before your initial visit. Use these buttons to get your new patient forms:
When you come to your first appointment please bring:
- Completed new patient registration forms
- Your prescription from your physician
- Your driver’s license of state issued identification
- Your insurance card(s).
What Happens During Your First Appointment
Your first visit will begin with a thorough consultation by one of our certified/licensed prosthetics professionals where they will evaluate your situation. During your evaluation we will typically:
- Review your medical history
- Get detailed information regarding your disability or injury
- Discuss your lifestyle and the activities you enjoy
- Conduct a clinical observation of gait (walking)
- Perform manual muscle testing (to see what kind of muscular response you have to stimuli)
- Check your balance
- Determine your proprioception (This is the awareness of your body, especially limbs in position to space)
- Review any other information in order to assess your probable success with the prosthetic device.
Once we’ve completed your evaluation we make a detailed list of best options for the type of device you need. This information is sent to your referring physician for approval. As soon as we have his/her approval we’re ready to move forward.
The Next Step
Once your physician approves our findings, the administration portion of your journey begins. In some situations this can be a simple phone call to your insurance provider for coverage information. However, many times the process can take longer. Many insurance companies require additional information and detailed medical records. Generally speaking, it typically takes from 7 to 10 days from your initial visit to get all of the information needed to your insurance carrier. This varies based on the time frame of your physician and your insurance company, as well as your insurance company’s requirements. In most circumstances, approval takes 10-14 business days from the time your insurance company receives all of your records. If your condition is complex this time frame may be increased. We will stay in frequent communication with you and your healthcare provider during this time period in order to keep you apprised of where we are in the process. Once we have authorization from your insurance provider we will contact you with information regarding your financial portion of your prosthetic device. In addition to accepting most major credit cards and Care Credit. Alltech Prosthetics makes financial counseling and payment options available for you. We want to do everything we can to make sure medical costs don’t get in the way of giving you the prosthetic device you need.
Fitting and Delivering Your Prosthesis
We will contact you as soon as the administrative process is completed to arrange your appointment with your prosthetics professional. We will take final measurements or casting at this appointment so your prosthetic or orthotic device can be fabricated. Depending on the complexity of the prosthetic device for your situation, multiple fitting appointments may be required prior to the final fitting and delivery of your device.
Even when the bulk of your journey with us has been completed, we want to make sure you are able to get the most from the prosthetics devices we provide. We’re here to provide you with resources and support to help you transition into living with your prosthetics. If you have questions or concerns feel free to Contact Us using the forms or phone numbers provided on our contact page. You can also Get the Alltech E-Newsletter to receive up to date information on resources, technology, and events available to help you live with your prosthetic device.